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^{We aim to dispatch all online orders between 9am - 6pm the following working day.} We use Fastway Couriers who offer an amazing service to our customers. Once your order is sent you will receive a confirmation email with your tracking number on it. If you click on your tracking number it will bring you directly to the live tracking of your parcel. 

^{Estimated shipping times:} 

• ^{Republic Ireland: 2-3 working days}
• ^{Europe: 3-4 working days}
• ^{Rest of World: 7-8 working days} 

^{*Please note the above delivery times are an estimate & does not include Public Holidays}

^{If you have received a tracking number for your order it has been dispatched. In the event the tracking does not work, it could be due to it not being loaded on to the An Post or Fastway couriers database. Check back after 6pm on same day and if it's still not showing please contact us at hello@seoidin.com and we'll be happy to help.} 

^{Yes, of course, when adding your piece to the cart, you will have the option to add a personalised note for your loved one. Once your order has been dispatched, unfortunately it will not be possible to add a note after this time.} 

^{We are more than happy to deliver your products to a location that is different to your billing address. Please enter the alternative delivery address you require at the checkout.} 

We want to ensure that your Seoidín parcels reaches you safely. Therefore all of our parcels are fully insured.
If you are worried that your goods have been lost at some point on their journey to you, please contact us within 20 days of placing your order. Please ensure you have entered the correct address at the checkout as we cannot replace or refund products that have been sent to the wrong address. In the unlikely event your pieces have arrived in a damaged condition or there is a discrepancy in the contents of an order you have received please contact us within 48 hours of receipt of the delivery.