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FREQUENTLY ASKED QUESTIONS

FAQ

Where are your shops located?

Can I order over the phone?

What payment methods do you accept?

Do you offer an engraving service?

Do you do accept 'One 4 All' vouchers?

I don't know my ring size...help!

How can I find my jewellery size?

I've lost an earring, can I purchase a new one?

Do I need to make an appointment for engagement rings?

FREE WORLDWIDE SHIPPING

Do I need to set up an account with www.seoidín.com?

How can I track the delivery of my order?

The tracking number is not working, has my order been dispatched?

Can I add a note to my order?

Can I send my order to an alternative delivery address?

Lost/Damaged Parcels

EXCHANGES & RETURNS

I have received a Seoidín piece as a gift, can I return/exchange it?

How can I track the status of my returned piece?

CARE & REPAIR

How can I care for my jewellery/watches?

Do you do repairs?

My piece is broken can it be fixed?